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post #1 of 4 Old 12-14-2016, 10:46 AM Thread Starter
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great customer service

Had about 10" sonw blew out after hunting Sat. Sunday had some more but when just starting out the shed it wouldn't blow snow. Fould the pully for the chute belt had seperated into 2 halves at the spot welds. Went to the dealer on Mon. and he sold me another. Told him it didn't look the same (had the parts there so he could compare) and he said alot of the models used the same one so this fit those. Put it on and tried and the belt had too much tension so the auger(s) turned slowly. Re tensioned it and tried it, perfect. Then suddenly it quit turning. Looked at it and the new one had done the same, seperating the halves at the spot welds. Went back in and another guy waited on me and said why'd I get that one? Told him the guy waiting on someone next to him sold it to me. He looked and they are out of the correct one. Ordered it and should get it tomorrow or Friday...when it's lower teens and unheated shed. Had changed it in lower 30's, lol. Supposed to get close to 14" of snow thru Sat. so guess will be shoveling.
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post #2 of 4 Old 12-14-2016, 02:21 PM
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I guess you have tongue in cheek when you say "great" customer service. Sorry that it is taking you 3 trips to get the correct pulley. Seems like a broken weld on the 1st pulley should be considered a faulty product and the replacement should be free, no matter how old it is, but that is just my way of thinking. I expect quality products like Ariens to last forever - heck we paid a good penny for them. Oh well.
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post #3 of 4 Old 12-14-2016, 06:12 PM Thread Starter
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Yeah, was tongue in cheek. Guy I talked to when took the replacement in to exchange said I seemed pretty calm and not mad like most customers. Said no sense yelling, wouldn't make it suddenly appear. He wished everyone was like that. Know the feeling since have worked in service.
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post #4 of 4 Old 12-15-2016, 10:06 AM
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I know how you feel. You would think that service like your service provider has, would be monitored by the manufacturer of the product and corrected. I also worked in the a business with lots of competitors and we had a superior product that was not the least expensive. I felt that superior service should be given and expected. I have had dealers that were not happy with these expectations and were asked to no longer deal in our products. It's funny that I found dealers that were in tune with my superior service ideas.


Legs are tired, need to get down off my soapbox.
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