What they delivered doesn't look like what I ordered. - Snowblower Forum : Snow Blower Forums
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post #1 of 29 Old 12-16-2016, 03:38 PM Thread Starter
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What they delivered doesn't look like what I ordered.

This is what I ordered from Home Depot...

Here's what was delivered...


Did I get what I ordered? Do they put the light gray wheels on the newer machines?
How can I verify if I have the new forward axle location?

Here's the model and serial numbers

Last edited by Eric; 12-16-2016 at 03:45 PM. Reason: to add picture
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post #2 of 29 Old 12-16-2016, 05:34 PM
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Don't know.
Home Depot purchase will provide little if any service or support IMO.


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post #3 of 29 Old 12-16-2016, 05:42 PM
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another member just had the same happen to him you should read his post and you should send that one back to HD

current machines
1-toro2450E-38419. 1-toro3000E-38435. 1-toro 3650E-38445
2-toro 521E-38052. 1-toro xl824pt 38086
1-.............,TORO XL 624ps..............
1-............, TORO XL 824ps..............
william
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post #4 of 29 Old 12-16-2016, 05:43 PM
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Eric, that appears to be the latest model. The label shows "2016". Those appear to be the updated wheels. Why are you concerned?
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post #5 of 29 Old 12-16-2016, 06:10 PM
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Interesting.

The nameplate on the dash is definitely from 2016/2017.

But, you're right. The wheels on 2016/17 models are supposed to be black (at least they are on my new machine - Platinum 24 SHO).

Yet, the model number on your machine is correct for this year.

One way to check: On this year's machines, there's only on bolt on each side where the impeller housing connects to the frame. On previous years' models, there are two bolts (as shown in the "Autoturn" sticky thread video - showing how to "align" the machine). If you have just one bolt on each side, it's probably a 2016/17 model.

Based upon the nameplate, and the model number, I expect you have this year's model. Not sure what happened with the wheels - maybe they had a few grey ones left over from last year?
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post #6 of 29 Old 12-16-2016, 06:40 PM
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My new 2017 Deluxe 24, model number 921045, came straight from the factory and looks just like the one you have. My wheels are also a lighter color than what show up in the Home Depot picture.

If the model number shows as 921045, it's the newest model. Last year's model is 921024.

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post #7 of 29 Old 12-16-2016, 07:48 PM Thread Starter
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Thanks everyone for the responses.

I checked the bolts on the housing and there's only one per side so I'm sure I have the right machine.

Home Depot dot com customer service eventually contacted Ariens about the SB for me. Ariens wanted my model and serial numbers to research the "Problem." She told me the vendor didn't know why it shipped with these wheels and that I could, "...return it if it isn't performing to your expectations." I thought that was an extreme solution when I just wanted to make sure I had the right machine.

HD originally dropped the ball when I ordered it and they offered horrible customer service after it was delivered. Makes me question my decision to give them my money.
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post #8 of 29 Old 12-16-2016, 08:08 PM
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That is the newest machine. Everything is fine Eric

Bob
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post #9 of 29 Old 12-18-2016, 10:20 PM
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Quote:
Originally Posted by Eric View Post
Thanks everyone for the responses.

I checked the bolts on the housing and there's only one per side so I'm sure I have the right machine.

Home Depot dot com customer service eventually contacted Ariens about the SB for me. Ariens wanted my model and serial numbers to research the "Problem." She told me the vendor didn't know why it shipped with these wheels and that I could, "...return it if it isn't performing to your expectations." I thought that was an extreme solution when I just wanted to make sure I had the right machine.

HD originally dropped the ball when I ordered it and they offered horrible customer service after it was delivered. Makes me question my decision to give them my money.
As long as you got the machine you wanted, don't be worried about it. You probably still saved some $$, as I couldn't find any dealers myself that would match or come close to SnowBlowersDirect on the SHO, or Home Depot on the standard Deluxe 28" - I ended up getting the SHO from SBD.
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post #10 of 29 Old 12-18-2016, 11:52 PM
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There's no point in a local dealer matching internet pricing. It's a no-win scenario for the dealer.
If you were a dealer, you'd understand. Shipping $$ can be a tipping-point, if it's not included in the "web" price.
Good luck getting it serviced quickly, should the need arise.

We're in a market that has Costco's, walmarts, etc...............
For a few years now, we have to ask customers if they bought it (grill/snowblower/etc....) at our store!
If they didn't, we're under no obligation to do ANYTHING for them. Why...? We've got no skin in the game!
Harsh....no. Just the reality nowadays.

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