Charged a fee while still under Warranty? - Snowblower Forum : Snow Blower Forums
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post #1 of 13 Old 10-26-2017, 07:18 PM Thread Starter
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Charged a fee while still under Warranty?

I have an ariens still under Warranty that had a very slow oil leak from the day I brought it home. SO I figured I would bring it to the dealer during the summer. I did not play with it to avoid and create issues of voiding the warranty. SO after waiting all summer for them to do the work they stated I will be charged a diagnosis/maintenance fee since they found nothing wrong with it and nothing was replaced. They claimed it was just a breather valve leak ( which is normal). I asked if that may have been the issue prior to bringing it in. Well to say the least I am very very disappointed and quite upset.
Was wondering what your take is on this.
PS I would of been fine if I was warned and given fair notice on this.
thanks

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post #2 of 13 Old 10-26-2017, 07:33 PM
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post #3 of 13 Old 10-26-2017, 07:36 PM
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If you feel like raising ****, then I would !

... but if you're not that type of person, then I'd contact Ariens and raise **** with them.
The manufacturer should be on your side.

I would not give them my business any longer, but there are many dealer choices near me.
You may not be so lucky.
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post #4 of 13 Old 10-26-2017, 07:40 PM
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Not that it really matters, but did you originally purchase your machine from that same dealer? If so, I'd certainly take my business elsewhere in the future. That's just really poor customer relations. What's next.....charging a storage fee for the amount of time the machine sat in his shop???

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post #5 of 13 Old 10-26-2017, 08:45 PM
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I would contact the main headquarters by phone and not hang up until I got satisfaction.

good luck.

"It Feels Like Beer O'Clock "
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post #6 of 13 Old 10-27-2017, 04:41 AM
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Yeah, that was not great customer service to check it out AND charge you.

Bob
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post #7 of 13 Old 10-27-2017, 05:18 AM
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by chance dose this seem like your leak?
https://www.snowblowerforum.com/forum...il-engine.html or
https://www.snowblowerforum.com/forum...tube-leak.html

Last edited by 10953; 10-27-2017 at 05:27 AM. Reason: thread link
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post #8 of 13 Old 10-27-2017, 10:18 AM
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First thing I would have asked you is how many hours are on it because its not uncommon to get some out the breather before its broken in. Did you actually have to add any oil and how much? Also to make sure the oil is not over filled. I also would not have charged to ck it. But that's up to the dealer.
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post #9 of 13 Old 10-27-2017, 02:42 PM
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On my new Hydro pro 36, after the first couple uses I wanted to learn about the transmission. So I drained the gas and oil and rolled it onto the bucket. Then I removed the belly pan.
There was a huge amount of dried grease and perhaps oil sitting on the pan. I used WD40 and cleaned it up. I noticed the engine and tranny completely dry,

So I put it down on it's wheels and put back the oil and gas. Used it until spring where I took it apart again for inspection. Everything looks good.

There is a possibility on some of your machines (likely mine) the oil leaking was at the factory where they over filled or spilled something then is settled on the belly pan and found it's way onto the garage floor?

Bob
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post #10 of 13 Old 10-27-2017, 03:41 PM
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Yea, I don't take anything back to the dealer.

Regards, Ted
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Current & Past Fleet:
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