Warranty issue new Ariens Deluxe 28 Snowblower - Snowblower Forum : Snow Blower Forums
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post #1 of 20 Old 02-11-2015, 04:42 PM Thread Starter
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Warranty issue new Ariens Deluxe 28 Snowblower

I purchased a new Ariens Deluxe 28 from Home Depot in January of 2014. On the first use, it died shortly after starting to use it while going through about 6" of snow. It would not start after this event. It was fixed under warranty. The repair company said that they found debris in the system and that it showed signs of flooding. They returned it a week later and the blower started fine.

No more snow that season, so I drained the fuel tank and emptied the carb. It was stored in the garage.

In January, I put fresh fuel with stabilizer in it and it started. I checked the oil and it was at the right level. We got a good amount of snow in early February and again, the blower died on the first pass. Same symptoms, would not start after this point. This time it was spewing oil out the bottom of the engine area (where the engine meets the chassis). Back in for repair, now they want to do a complete gasket replacement on the engine.

I am uncomfortable with this repair and the longevity of the motor. Could it have been damaged? Will it be repaired properly etc... So far I have not been able to use the machine on any snow storm for 2 seasons.

I spoke with Ariens requesting at the very least a warranty extension and requested that if it needs repair again that it is replaced. Ideally, I would like to have it replaced with a new machine. They refused both requests.

Can this machine be repaired and work like new for years to come, or is this likely to fail again in the future? I am pretty disgruntled with the situation at this point and looking for thoughts from some others.

Last edited by jmag999; 02-11-2015 at 05:01 PM.
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post #2 of 20 Old 02-13-2015, 09:36 PM
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Did you ever get anything resolved with this?

Joe

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post #3 of 20 Old 02-13-2015, 11:13 PM
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That machine probably got left out in the rain at HD
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post #4 of 20 Old 02-14-2015, 08:39 AM
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This does nothing for the Ariens badge. How about "we're so sorry,sir, and we will, of course, extend your warranty because we back our "deluxe" product 100 percent. MH

1960 Ariens 45-10M
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post #5 of 20 Old 02-14-2015, 08:45 AM
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I don't see why ariens just doesn't put a new motor on it

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post #6 of 20 Old 02-14-2015, 09:25 AM
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I'm going to bet your model came with a Briggs, not the newer LCT engine. This sounds like a typical Briggs.

"Can this machine be repaired and work like new for years to come, or is this likely to fail again in the future?"

If it is a Briggs I'm afraid you'll be looking at a higher probability of having issues down the road. The dealer I do work for has a back room filled with Briggs engines for all sorts of issues similar to this. Their cost cutting measures have caught up to them. Sorry man.

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post #7 of 20 Old 02-14-2015, 09:45 AM
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Quote:
Originally Posted by AriensSnowman View Post
I'm going to bet your model came with a Briggs, not the newer LCT engine. This sounds like a typical Briggs.

"Can this machine be repaired and work like new for years to come, or is this likely to fail again in the future?"

If it is a Briggs I'm afraid you'll be looking at a higher probability of having issues down the road. The dealer I do work for has a back room filled with Briggs engines for all sorts of issues similar to this. Their cost cutting measures have caught up to them. Sorry man.
Only reason he doesn't have a back room filled with LCT engines is because they've not been around for half a century or longer. Give them time there are good and bad engines in every brand.
Nothing wrong with Briggs. Lots and lots of Briggs engines still running strong. There've been issues on here with LCT engines as well.

Joe

Sent from my junky old Hisense 7" tablet that I can barely see.
Toro 724
Toro CCR 3650E
Toro 5/21 sold
Ariens 5/22 ss ..Sold
Ariens Sno Tek 7/24 sold.
Old green plastic snow shovel... Sent.to shovel Heaven
Old quarry shovel for ice.
New.green shovel
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post #8 of 20 Old 02-14-2015, 10:11 AM
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Even Hondas have issues... after all, it's basically formed metal on metal, they are bound to break. I admit that some are better quality but with like everything you get lemons.
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post #9 of 20 Old 02-14-2015, 10:16 AM
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Yeah, lemons slip through from time to time...what the issue is here is a company not standing behind their product and their customer. MH

1960 Ariens 45-10M
1961 Ariens 10M55
1977 Ariens 22000
1972 Ariens 10000
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1987 Toro 724
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post #10 of 20 Old 02-14-2015, 10:18 AM
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Quote:
Originally Posted by micah68kj View Post
Nothing wrong with Briggs.
Absolutely not true anymore. They have degraded their parts quality to the point they have destroyed their brand. I remember last year a mechanic showed me an Intek he was working on for the 2nd time and showed me the plastic valve guides and inferior quality crank bearings. I asked why they repair has so many Briggs and he was able to show me directly where they have cut corners, and it was a long demonstration.

The repair rate of Kawasaki that he also services is very low, and LCT of course has not been around long enough but is off to a great start start. I respect people's opinions who are old time Briggs fans (I was one), but there are things they are doing that will blow your mind that the average consumer has no knowledge of.

edit: One major flaw with the LCT is a ridiculously small fuel capacity and problematic gas cap leak/recall. Briggs can have a tank twice the size.

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Last edited by AriensSnowman; 02-14-2015 at 11:50 AM.
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