New Deluxe 28 SHO and I not off to a good start in our relationship - Snowblower Forum : Snow Blower Forums
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post #1 of 21 Old 11-21-2015, 10:26 PM Thread Starter
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New Deluxe 28 SHO and I not off to a good start in our relationship

Well today I rented a pick up from Enterprise and drove 80+ miles to an Ariens dealer in Ft. Collins, Colorado to pick up my new Deluxe-28. Everything went fantastic at the dealer. Never a more professional and courteous owner and employees to deal with, and very knowledgeable of and proud to be selling Ariens products. Got her loaded up into the truck, brought her back down south, got her unloaded into my garage, and fired her up. She started on the first pull, and purred like a kitten. I was grinning ear to ear. Fast forward to this evening, when my brother came over and wanted to have a look at the new machine. I instructed him on how to start it, but when he pulled the pull cord back, the mechanism locked up and the rope wont retract. Uggh. I've tried yanking it a few times and can't get the retractor to engage. Something broke or is locked up. Never had this happen before. So now I gotta hope that Ariens will help me out here and I can get one of my local dealers to come fix it seeing how the dealer I purchased it from is 80+ miles away and I've already spent $70 today for the truck rental.

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post #2 of 21 Old 11-21-2015, 10:53 PM
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That sucks...

The good news is it does not sound like something that can not be easily fixed. Recoil starts are very straight forward. You should not have to fix something that is brand new, but if you want to see if it is something simple you can pull the recoil assembly off the motor. It is three bolts at 2 o'clock, 6 o'clock and 10 o'clock on the recoil assembly.

Probably Ariens or the dealer can send you a new recoil. They just bolt on...

Ariens Platinum 30
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post #3 of 21 Old 11-21-2015, 11:02 PM
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Quote:
Originally Posted by Stuofsci02 View Post
The good news is it does not sound like something that can not be easily fixed. Recoil starts are very straight forward. You should not have to fix something that is brand new, but if you want to see if it is something simple you can pull the recoil assembly off the motor. It is three bolts at 2 o'clock, 6 o'clock and 10 o'clock on the recoil assembly.
Probably Ariens or the dealer can send you a new recoil. They just bolt on...
+1 with this good response and maybe your dealer can tell how to check your recoil as it is quite simple. Good Luck

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post #4 of 21 Old 11-22-2015, 06:36 AM
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Reach out to Mary Lyn of Ariens. She is on this forum. Get her your model and serial number and she should be able to help you out. Maybe even a photo of the issue will help her on her end.

If you need help reaching her, click on my detail's to the left of this post, that will take you to my detail. On the right had side under "friends" will be Ariens. Click that and that will take you to the page where you can send Mary Lyn a PM.

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post #5 of 21 Old 11-22-2015, 08:14 AM
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Or you can post the problem here:

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post #6 of 21 Old 11-22-2015, 08:38 AM
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I have a "friend" like that. No matter how good, reliable, nor how many times I've used any particular tool, mechanical gadget or electronic device successfully the minute this friend attempts the same....FAIL.

It's just unreal how often that happens, in so many ways. While it would probably be easier on my sanity to just dismiss this person as a friend, I've been married to her for 35 years and at this point it's me who is the "lost cause." Besides, I'm too old to give her half my stuff and start over.

Back on topic, Ariens will make good on this. Their customer support is exemplary for any industry.

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2014 Ariens Platinum 30 921029, 414cc LCT (mine forever)

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post #7 of 21 Old 11-22-2015, 09:49 AM
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I have a "friend" like that. No matter how good, reliable, nor how many times I've used any particular tool, mechanical gadget or electronic device successfully the minute this friend attempts the same....FAIL.

It's just unreal how often that happens, in so many ways. While it would probably be easier on my sanity to just dismiss this person as a friend, I've been married to her for 35 years and at this point it's me who is the "lost cause." Besides, I'm too old to give her half my stuff and start over.

Back on topic, Ariens will make good on this. Their customer support is exemplary for any industry.
****... That was funny.. Well done friend!

Ariens Platinum 30

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post #8 of 21 Old 11-22-2015, 12:44 PM
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Did they start the snowblower at the dealership where you bought it?
pull rope or electric start? Did you or anyone check the oil level?
Have you tried to start it with the electric start and if so I would run it for a few second's shut it off and try the recoil again. Thinking the running of the engine might loosen the stuck recoil. Oil level would be first on the list
than I would pull the re-coil off but that's ME! Your brand new machine
should not have these issues but if your dealer is replacing or fixing yours ASAP than maybe just wait for them to deal with it.

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post #9 of 21 Old 11-22-2015, 01:44 PM Thread Starter
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Thanks everyone. I did start it with the electric start last night and no problems there. The dealer ran the machine, filled the fuel tank, and oil level checked out great when I was up there, and again, I started it once when I got it home yesterday afternoon, with no issues at all, it ran fine when I pulled it, and recoiled just fine. I'll give Ariens a call tomorrow to see how they want me to proceed. I need to read thru the manual and get up to speed as to how the warranty stuff is taken care of.
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post #10 of 21 Old 11-22-2015, 06:25 PM
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If it was my brand new machine under warranty I'd pull the recoil off to see if there's anything to see. I always hope it's something easy and it'd keep me from having to drag it back to a dealer and leave it for x number of days.
Just depends on how comfortable you are taking it off.

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