I got my Ariens Hydro Pro 32, but - Snowblower Forum : Snow Blower Forums
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post #1 of 48 Old 12-19-2015, 03:34 PM Thread Starter
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I got my Ariens Hydro Pro 32, but

The owner at my local Ariens dealer dropped off the Hydro Pro 32 today, but I had to return it. After he left I noticed the front had some deep scratches and chipped paint. I said to the owner it's not the one I was looking at when I went to your shop. I examined the Hydro Pro 32 and it's not the same one, but he kept on saying it's the same one. The one I saw had the plastic all over the snowblower and I examined every inch and didn't have any chips or deep scratches. Trying to denied everything and saying I'm anal etc. I should had stay away from him from the beginning after he lied to me the 1st time.

Even my friend said the Hydro Pro 32 looks used.
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post #2 of 48 Old 12-19-2015, 03:36 PM
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better use the return policy.

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post #3 of 48 Old 12-19-2015, 04:28 PM
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Some dealers seem to think it's just a snowblower who cares it's going to get scratched/chipped anyway they are wrong. Good for you for returning it and not accepting damaged goods. If he offered you $200. off that would be a different story. We are talking a $3k machine, unacceptable.
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post #4 of 48 Old 12-19-2015, 05:23 PM
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I'd let Ariens know.

Especially if the dealer actually called you anal to your face (or phone). If you're buying a new machine and paying full price it should be perfect and the person selling the product should fully understand it.

You can let our Ariens rep, Mary Lyn know by posting it here: Ariens - Snowblower Forum : Snow Blower Forums

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Make sure the windows are up before the snow plow goes by !!

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post #5 of 48 Old 12-19-2015, 05:30 PM
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When I bought my Husqvarna I made a note of the serial number on the machine I wanted and told the dealer I'd pick up that exact machine. Not cool at all what that dealer did to you man, not cool at all.

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post #6 of 48 Old 12-19-2015, 06:16 PM Thread Starter
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The owner said in my 30 years of selling snowblowers I never had any problem at all, you're the 1st person complaining. If you're going to be so anal, I really don't want to do business with you at all. Then he started saying more B.S. once he came back to pickup the snowblower. Now, I got to wait for the credit to be issue back to my Ariens card, before I could go out and buy another Hydro Pro 32.
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post #7 of 48 Old 12-19-2015, 06:39 PM
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Earlier this year we got a new car for the folks. Prior to signing all the papers I informed the sales person that an extended test drive will be made after examining the car thoroughly, including the underside.

He looked at me funny when I requested they rack the car. Good thing they did. The trans was leaking! This on a car with < 20 miles on it. The underside of the trans case covered in a layer of oil. They brought out another car (same trim/color). This one was not leaking, but the trans cases appeared corroded. First one was perfectly smooth.

We declined both cars and reconsidered the car (accord v6). Ended up buying the 4cyl from another dealer. The salesman claimed in his 30 years of selling cars no one has ever made such a request. I don't really see it as such an odd request.

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post #8 of 48 Old 12-19-2015, 06:50 PM
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The dealer expects his payment to be perfect but is unable to make the customer perfectly happy, so very, very sad.

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post #9 of 48 Old 12-19-2015, 08:20 PM
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id post the name of the busininess and put it on angies list or Facebook or both...id do anything to get exactly what i paid for....if hes gonna play hardball, so can u..thats a top notch machine and it should be in top notch condition...shouldnt have to come to that...hopefully he comes to his senses and corrects the problem..
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post #10 of 48 Old 12-19-2015, 10:19 PM Thread Starter
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Here's one picture of the snowblower.
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