bad experience with mchenry power equipment - Snowblower Forum : Snow Blower Forums
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post #1 of 15 Old 01-19-2017, 08:01 PM Thread Starter
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bad experience with mchenry power equipment

hi everyone...felt i had to share this online buying experience, especially since i usually have very good ones.
after much research i decided to upgrade from my old husky to a new ariens path pro 208. i wanted to use snowblowers direct, but they were backordered, went with mchenry instead using their ebay store. i ended up being glad i went that route with them as that provided extra protection i could have really needed.
the blower arrived quickly, the package looking pretty good and was shipped ups ground by them. i was pumped! im the type to really check it out and see how its put together. maybe anti-seize some things, check oil, go over all fasteners, etc..
it became quickly apparent there was damage, as the upper shroud was cracked..oh well, not too big a deal. ill get it out of the box at least and keep checking things out.
after getting it out i can see the lower shroud is broken too..after walking to the front of the machine, i can see the rh side of the auger housing is dented in pretty badly. so its starting to look like this really took a hard hit.
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post #2 of 15 Old 01-19-2017, 08:12 PM Thread Starter
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after studying things some more i decided that i wasnt going to be owning this unit..it was messed up! the handle assembly didnt look very square to the rest of the unit as well.
that night i contacted the seller thru ebay and posted several pics detailing things. i called the next day so i could speak with someone and talked to a fellow in the their sales department....he said a return would be a hassle..any broken parts i could be sent and i could swap them out. i would be fine with that, but there is alot wrong with this thing that is non-serviceable. he said i should try bending the auger housing back and that the sheetmetal is a weak spot on the unit..
to humor him i agreed, said i would call back tomorrow.
i did nothing with it and called the next day stating i wanted this thing shipped back and a new one sent back..would this be possible? up till now, everything has been fairly genial. he said this would be fine, once they received mine a new one would be sent to me.
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post #3 of 15 Old 01-19-2017, 08:18 PM Thread Starter
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i tracked the package back, watching for when it arrived to them.
oddly, as soon as it arrived back to them, they canceled my ebay order. i emailed wanting to know what was up. no mail from them or anything. i still havent received a reply..this was 2 days ago. judging from my package, theres virtually no damage on the inside of the box. going from their behavior, i kinda suspect it was known the blower was like this..

now if i can figure out pics..does it automatically happen when you hit 10 posts? can i use the drag n drop function?

Last edited by justintendo; 01-19-2017 at 08:21 PM.
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post #4 of 15 Old 01-19-2017, 08:36 PM
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Was a damaged call tag issued for the UPS driver to pick it up from you?
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post #5 of 15 Old 01-19-2017, 09:15 PM Thread Starter
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no..he just linked me to a paid ups tag. i printed it, taped it to the box and took it uptown to the ups store. i did receive a paypal refund as soon as the ebay transaction was suddenly canceled.
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post #6 of 15 Old 01-19-2017, 09:32 PM
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So without any visual damage to the box, sounds like they shipped out a damaged unit to you hoping you would just fix whatever was wrong?
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post #7 of 15 Old 01-19-2017, 09:56 PM Thread Starter
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Last edited by justintendo; 01-19-2017 at 09:59 PM.
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post #8 of 15 Old 01-19-2017, 10:03 PM Thread Starter
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post #9 of 15 Old 01-19-2017, 10:10 PM
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It looks like it was dropped causing the damage. It wouldn't necessarily show a damaged box.




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post #10 of 15 Old 01-19-2017, 10:14 PM
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Doesn`t look like there was any packing material either.
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