It's hard to have respect for dealers sometimes. - Page 2 - Snowblower Forum : Snow Blower Forums
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post #11 of 23 Old 05-17-2019, 06:41 PM
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A service writer friend told me a story about how a customer confronted him “ I think you are taking advantage of women “. His response. “ we take advantage of everyone that walks in the door” at that point he was burned out of pushing the dealers over service agenda.

He worked at many dealerships and he said all have recommended service that was above and beyond the owners manual Maint. He also said most dealers have a couple of talented mechanics and the rest are parts changers. The parts changers make more money for themselves and the dealer as they sell lots of parts and labor. Eventually if problem persists if will end up being diagnosed and repaired by the talented wrench but the dealers parts changer made$$$ for the dealer

Unfortunately dealer service is about $$$ and the more you spend the more everyone makes as wrenches are paid by hours billed not hours worked. That is the incentive for over servicing



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post #12 of 23 Old 05-17-2019, 08:31 PM Thread Starter
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A service writer friend told me a story about how a customer confronted him “ I think you are taking advantage of women “. His response. “ we take advantage of everyone that walks in the door” at that point he was burned out of pushing the dealers over service agenda.

He worked at many dealerships and he said all have recommended service that was above and beyond the owners manual Maint. He also said most dealers have a couple of talented mechanics and the rest are parts changers. The parts changers make more money for themselves and the dealer as they sell lots of parts and labor. Eventually if problem persists if will end up being diagnosed and repaired by the talented wrench but the dealers parts changer made$$$ for the dealer

Unfortunately dealer service is about $$$ and the more you spend the more everyone makes as wrenches are paid by hours billed not hours worked. That is the incentive for over servicing



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yup. that's it in a nutshell. the old days are gone. it still pisses me off that people are taken advantage of. that's why i started my facebook group for Honda owners to help people save money by doing most of the maintenance and repairs themselves. if they cart it over to my garage i give them a fair price for labor and do NOT do unnecessary work.

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post #13 of 23 Old 05-18-2019, 09:44 AM
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Originally Posted by orangputeh View Post
yup. that's it in a nutshell. the old days are gone. it still pisses me off that people are taken advantage of. that's why i started my facebook group for Honda owners to help people save money by doing most of the maintenance and repairs themselves. if they cart it over to my garage i give them a fair price for labor and do NOT do unnecessary work.
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A service writer friend told me a story about how a customer confronted him “ I think you are taking advantage of women “. His response. “ we take advantage of everyone that walks in the door” at that point he was burned out of pushing the dealers over service agenda.

He worked at many dealerships and he said all have recommended service that was above and beyond the owners manual Maint. He also said most dealers have a couple of talented mechanics and the rest are parts changers. The parts changers make more money for themselves and the dealer as they sell lots of parts and labor. Eventually if problem persists if will end up being diagnosed and repaired by the talented wrench but the dealers parts changer made$$$ for the dealer

Unfortunately dealer service is about $$$ and the more you spend the more everyone makes as wrenches are paid by hours billed not hours worked. That is the incentive for over servicing.

Ive said this for many years.....when you go to any Major Auto Dealership, they might have 30 mechanics, but probably only 4 or 5 guys who really know what they're doing. The rest are learning, which is fine, but then I shouldn't be paying top dollar labour rates for less than top shelf experience either.

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Last edited by sscotsman; 05-22-2019 at 03:49 PM. Reason: quote tag fixed.
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post #14 of 23 Old 05-18-2019, 12:20 PM
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So...tales about Dealerships...I have one. I won't say it's name, just to protect myself. Wife took her car to the dealership for an oil change, and they always pull the wheels off. Had the winters on, with plastic hubcaps over top.She drove the car for about 3 weeks, until it came time to swap over the tires for summer. I nearly fainted when I saw the passenger front wheel...with ONLY 2 nuts on it. ONLY 2! She had been driving highway speeds a number of times with it. So, to the Dealership I go, furious. They start arguing with me that I lost the remaining 3 nuts. " I don't think so Tim!" for the Home Improvement fans. " Our mechanics would NEVER do that" the Service Manager told me. After demanding it be repaired, the same mechanic was called to take it into the shop, and fix it. I actually watched him reach into his tool cabinet, and pull out the 3 missing nuts,and put them back on. The reason I KNOW that they were the ones off the car originally was.....now think about this.... one of the missing nuts was a locknut, and they only come in a set of 4. I couldn't believe my eyes or ears, when he came out with the car and said " he found some". Haven't been back there since, and never will. And, will never buy one from there either.

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post #15 of 23 Old 05-18-2019, 01:00 PM
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So...tales about Dealerships...I have one. I won't say it's name, just to protect myself. Wife took her car to the dealership for an oil change, and they always pull the wheels off. Had the winters on, with plastic hubcaps over top.She drove the car for about 3 weeks, until it came time to swap over the tires for summer. I nearly fainted when I saw the passenger front wheel...with ONLY 2 nuts on it. ONLY 2! She had been driving highway speeds a number of times with it. So, to the Dealership I go, furious. They start arguing with me that I lost the remaining 3 nuts. " I don't think so Tim!" for the Home Improvement fans. " Our mechanics would NEVER do that" the Service Manager told me. After demanding it be repaired, the same mechanic was called to take it into the shop, and fix it. I actually watched him reach into his tool cabinet, and pull out the 3 missing nuts,and put them back on. The reason I KNOW that they were the ones off the car originally was.....now think about this.... one of the missing nuts was a locknut, and they only come in a set of 4. I couldn't believe my eyes or ears, when he came out with the car and said " he found some". Haven't been back there since, and never will. And, will never buy one from there either.
My daughter brought her 2016 Buick Encore ( Still under warranty ) for a safety inspection last week. ( Actually I brought it in but she picked it up. ) Going to try to make this short. The bill was for over $900 so she called me. I said "don't pay anything I'll be right there." So I started taking the bill apart. They charged for 2 days of car rental because they had to wait for parts, I got them to scratch that off immediately because vehicle warranty says free rentals. They charged her for an oil change when the vehicle wasn't due for one. They said they had to change the oil because of the defective part on the car ???? scratch that off too. They charged her for parts they said weren't covered under warranty and I proved them wrong there too. Final bill $48, $35 for inspection and $10 for turning rear rotor plus tax. I was going to press them for the brake rotors but the guy was already very red in the face and didn't want him to have an aneurysm pop and splatter us with blood.

Then she get's in the vehicle and it dies before she can make it out of the dealership. So she calls me again since I had already left so I turned around and went back ( Wasn't very far yet ) I told her to leave it where it was, right at the entrance with 4way flashers on and we went back in at the dealer. The first guy I dealt with "Dylan" Promised me that this time he would make sure everything would go smoothly according to warranty. They gave her a new XT4 for 2 days and they took care of her real good. Bill was $0 when we picked up her Encore and everybody was disgustingly polite. Even the dealership owner was there to apologize to her personally. I think I must have hit somebodies nerve.


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post #16 of 23 Old 05-18-2019, 01:05 PM
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Forgot to add that while they were waiting for parts the second time around, the body shop took the car and detailed it plus repaired all rock chips for free, clay barred the car and waxed it.


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post #17 of 23 Old 05-18-2019, 02:02 PM Thread Starter
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Originally Posted by Coby7 View Post
My daughter brought her 2016 Buick Encore ( Still under warranty ) for a safety inspection last week. ( Actually I brought it in but she picked it up. ) Going to try to make this short. The bill was for over $900 so she called me. I said "don't pay anything I'll be right there." So I started taking the bill apart. They charged for 2 days of car rental because they had to wait for parts, I got them to scratch that off immediately because vehicle warranty says free rentals. They charged her for an oil change when the vehicle wasn't due for one. They said they had to change the oil because of the defective part on the car ???? scratch that off too. They charged her for parts they said weren't covered under warranty and I proved them wrong there too. Final bill $48, $35 for inspection and $10 for turning rear rotor plus tax. I was going to press them for the brake rotors but the guy was already very red in the face and didn't want him to have an aneurysm pop and splatter us with blood.

Then she get's in the vehicle and it dies before she can make it out of the dealership. So she calls me again since I had already left so I turned around and went back ( Wasn't very far yet ) I told her to leave it where it was, right at the entrance with 4way flashers on and we went back in at the dealer. The first guy I dealt with "Dylan" Promised me that this time he would make sure everything would go smoothly according to warranty. They gave her a new XT4 for 2 days and they took care of her real good. Bill was $0 when we picked up her Encore and everybody was disgustingly polite. Even the dealership owner was there to apologize to her personally. I think I must have hit somebodies nerve.
my daughter in law went into a Jiffylube for a simple oil change and by the time they got thru the bill was $700. They told me about this a couple years later so I couldn't do anything about it.

But i do like warning people about them people on social media. i have heard a lot of bad stories about them so I'm sure they have lost a lot more than 700 dollars of business because of my story.

idiots.

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post #18 of 23 Old 05-18-2019, 02:46 PM
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I've had good luck with my Ford dealership, though I had to rein in one of the mechanics. He was telling me that my engine had oil leaking down the side of the engine-acting quite serious. He could fix it, he said! I told him to leave it alone. Most engines have some oil leaking down the side and it doesn't use even 1/4 quart in 5,000 miles. Besides that one instance, the Ford dealership here is cheaper than the local mechanic shop downtown, and their work is better. I didn't let them do a "50,000 mile complete service". A lot of that "complete service" is profit for them so I just had the oil and transmission fluid changed.

I have recently found a local guy with a lift in the garage behind his house and he's quite reasonable. You bring him parts and he charges you to install them. This requires a bit of mechanical know-how, but it saves a bunch.

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post #19 of 23 Old 05-18-2019, 06:34 PM
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Forgot to add that while they were waiting for parts the second time around, the body shop took the car and detailed it plus repaired all rock chips for free, clay barred the car and waxed it.
considering they clearly screwed the car up since it couldn't make it out without breaking down again they better throw in something extra for the inconvenience. bad enough that you had to go to the dealer to straighten them out. $10 to have rotors turned is cheap. i think i usually end up paying $20/rotor when i need any done which is why i don't get it done often.
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But i do like warning people about them people on social media. i have heard a lot of bad stories about them so I'm sure they have lost a lot more than 700 dollars of business because of my story.

idiots.
yup. lots of video's on youtube about places like that and dealers trying to upsell you on services that you usually don't need or at least not yet. they really need to make laws against shops/dealers lying to customers just so they can make more money because that is what it is in most cases. heck most of the time the person upselling you on the stuff is just BSing their way through it.

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post #20 of 23 Old 05-22-2019, 09:22 AM
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Mechanics profession is mostly on the job training. You start at lube filters Than progress to brakes. Then Powertrain. And say a “mechanic”. Has mastered brakes. They will try to replace brakes on every car they inspect cause they know that. There are some great wrenches but many not good


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