Today I got my new Toro QZE 821 delivered from a Toro dealer near me, it was actually delivered from the owner himself.
Upon arrival the gas tank has two gouges in it, and the handle where the pull cord attachment attaches there’s a large scratch as well.
Then on top of that he does not bring the owners manual.
I asked him about the scratches, he told me I could just go get some touch up paint. I was not real thrilled with his answer. I asked him about the owners manual he said that he’ll see if he can get one from the shop and mail it to me. I know I can download one off the Internet, but that’s not the point
He charged my credit card prior to delivering my snowblower.
I excepted the snowblower, letting him know my frustrations about the scratches and he went on his way
After he left, I moved the snowblower to a level spot in my garage. I opened the dipstick for the oil and oil poured all over the floor. A bunch of oil, which shows me that it was overfilled.
Here’s a video of the oil being over filled
https://vimeo.com/366352688
I emailed the owner, the person that delivered the snowblower. I told the owner in the email that he can bring me a new snowblower, ensure that it’s a perfect cosmetic and mechanical condition, no scratches, oil level filled appropriately, and an owners manual. Then we can exchange that for the one he originally delivered.
Or he can come pick up the snowblower and provide me a refund.
If neither work I can bring it back to this dealer, and just get a refund myself.
This Dealer has been in business for over 25 years, and as a family business. Very good reviews. I didn’t expect the poor attention to detail with the scratches, oil being over filled, and not even bringing owners manual.
Prior to this, I was going to order my snowblower from Home Depot, I’ve ordered my last two snowblowers from Home Depot they arrived in perfect condition, I assembled them myself, and never had an issue with either one. This time I decided to go through a dealer.
I haven’t heard back from the dealer, I’m waiting to see what he does, or says.
Upon arrival the gas tank has two gouges in it, and the handle where the pull cord attachment attaches there’s a large scratch as well.
Then on top of that he does not bring the owners manual.
I asked him about the scratches, he told me I could just go get some touch up paint. I was not real thrilled with his answer. I asked him about the owners manual he said that he’ll see if he can get one from the shop and mail it to me. I know I can download one off the Internet, but that’s not the point
He charged my credit card prior to delivering my snowblower.
I excepted the snowblower, letting him know my frustrations about the scratches and he went on his way
After he left, I moved the snowblower to a level spot in my garage. I opened the dipstick for the oil and oil poured all over the floor. A bunch of oil, which shows me that it was overfilled.
Here’s a video of the oil being over filled
https://vimeo.com/366352688
I emailed the owner, the person that delivered the snowblower. I told the owner in the email that he can bring me a new snowblower, ensure that it’s a perfect cosmetic and mechanical condition, no scratches, oil level filled appropriately, and an owners manual. Then we can exchange that for the one he originally delivered.
Or he can come pick up the snowblower and provide me a refund.
If neither work I can bring it back to this dealer, and just get a refund myself.
This Dealer has been in business for over 25 years, and as a family business. Very good reviews. I didn’t expect the poor attention to detail with the scratches, oil being over filled, and not even bringing owners manual.
Prior to this, I was going to order my snowblower from Home Depot, I’ve ordered my last two snowblowers from Home Depot they arrived in perfect condition, I assembled them myself, and never had an issue with either one. This time I decided to go through a dealer.
I haven’t heard back from the dealer, I’m waiting to see what he does, or says.