Oh no, my dealer is closing at 6 pm now - Snowblower Forum : Snow Blower Forums
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post #1 of 35 Old 12-26-2019, 07:40 PM Thread Starter
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Oh no, my dealer is closing at 6 pm now

A big reason I got my Toro where I did is because the dealer was open until 8 pm weekdays and is open on Saturday and Sunday. The day before I picked up my unit they announced they would be closing at 6 pm weekdays and limited hours on Sundays until end of March. Hopefully I won't need service on a brand new unit, but it would nearly impossible to get down there by 6 pm with my snow blower due to my work hours. They are also a hardware store and this is the earliest they have ever closed on weekdays during the winter. Previous winters they have closed at 7 pm or 8 pm.

As of Christmas eve the estimated completion date on a snow blower repair is Jan 30th! I would hope a new unit needing warranty work might be looked at sooner if need be.
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post #2 of 35 Old 12-26-2019, 07:50 PM
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A dealer who isn’t open when you need them to be or completes a repair weeks after dropping off is simply a sales location in my mind.
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post #3 of 35 Old 12-26-2019, 08:09 PM
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Originally Posted by reader2580 View Post
As of Christmas eve the estimated completion date on a snow blower repair is Jan 30th! I would hope a new unit needing warranty work might be looked at sooner if need be.
I have to agree with johnwick on that dealer being about useless for anything but sales. Peak season and he takes a month to get to your machine if it needs service that you can't do? That's inexcusable. They never heard of overtime? Sheesh!
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post #4 of 35 Old 12-26-2019, 08:15 PM
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A dealer who isn’t open when you need them to be or completes a repair weeks after dropping off is simply a sales location in my mind.


Two comments. First, a new machine of any brand should not require dealer level maintenance immediately after purchase. And second, maintenance service by the local dealer is the primary reason that many buyers avoid online purchases. And yes I understand how devastating online sales can be to local stores, both big and small. It remains incumbent on them to be there when they are needed OR they are just not needed!
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post #5 of 35 Old 12-26-2019, 08:16 PM Thread Starter
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Part of the problem is they have a LOT of units in for repair. They have a huge room for units being serviced that is overflowing. They are also advertising for another mechanic which probably doesn't help things.

They won't even start taking in walk behind mowers until April 1st so they can dedicate their time to snow blowers and riding mowers used to move snow until then.
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post #6 of 35 Old 12-26-2019, 08:26 PM
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The guy has a lucrative business!
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post #7 of 35 Old 12-26-2019, 09:42 PM
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LOL …. If I lived near him I would take a part time job there …

Doing what I enjoy and getting paid for it, I could handle that for a few weeks ..
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post #8 of 35 Old 12-26-2019, 10:38 PM
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LOL …. If I lived near him I would take a part time job there …

Doing what I enjoy and getting paid for it, I could handle that for a few weeks ..
Well, it sounds like fun but I've got a feeling these places are sweatshops.
- You've got 20 minutes to fix that carb and get it out the door!
- You've got 15 minutes to replace that auger belt and get it out the door!
- You've got 15 minutes to replace that scraper bar and those skid shoes!

I'd be fired in the first hour since it takes me 10x longer than normal to do simple stuff. Of course, finding the perfect music, making more coffee, organizing my tools and admiring the outcome of any simple accomplishment does take time
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post #9 of 35 Old 12-26-2019, 10:44 PM
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Everyone thinks they should be serviced first and the dealer should stay open until midnight for them. Clearly there is not enough business to stay open past 6 pm. Worst case you take part of a day off.



They probably pay mechanics poorly because no one want to pay what it cost for a top grade mechanic to fix their machines, oh, that much, I might as well buy a new one.



If you really need your blower, have a backup plan. Shovel is first but I have a bad back so.



In my case my neighbor will gladly do it for me, or get a second low cost machine that will do the job.

1998 YT624 Have Owners and Service Manual, Rubber Disc Drive (not hydrostatic)
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post #10 of 35 Old 12-26-2019, 11:50 PM
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LOL …. If I lived near him I would take a part time job there … [IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]

Doing what I enjoy and getting paid for it, I could handle that for a few weeks .. [IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]
The last guy probably quit due to the slave driver boss and took a job putting together blowers at Home Depot instead.
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