How important is dealer selection - Snowblower Forum : Snow Blower Forums
 
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post #1 of 8 Old 12-02-2014, 04:27 PM Thread Starter
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How important is dealer selection

Alrighty. I'm looking to buy new 2 stager and just a brief informal lookup of yelp , google reviews, etc - I've yet to find a *go to dealer* to start the purchasing inquiry.

Price aside - how important is the dealer relationship to you (whether it be for warranty repair, etc). Granted I'm posting this on a SB forum, so I guess I'm posting to OPE heads who will just tinker with your machine in your own garage.....
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post #2 of 8 Old 12-02-2014, 05:31 PM
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Buying a blower from a dealer will get warranty work done faster and 99.9% of the time what ever you buy from a dealer it will get set up correctly. Your not going to get that at home depot or any place on line.

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post #3 of 8 Old 12-02-2014, 07:23 PM
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Almost every time I've gone to dealer for repairs ( long time ago before I learned) the very first question they asked was where did yoh buy it? If it wasn't from them it went to the bottom of the list and warranty service was difficult.

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post #4 of 8 Old 12-02-2014, 08:18 PM
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What's more important than my dealer relationship is your skill level. With some people having a dealer relationship is critical since anything beyond adding gas is beyond their ability or desire.

How important is having someone handy to repair or maintain your new machine to you ??
If it's really important, buy from a dealer. If not, buy from a box store or on line or wherever you get the best price.

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post #5 of 8 Old 12-03-2014, 05:04 PM
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I just purchased my Platinum 24 SHO from a dealer 50+ miles away since he had it in stock - all others were back ordered from mid to end of December.

Also, I spoke to two (2) separate dealers who were going to call me back with expected availability and never did - so not all are the greatest to deal with. Didn't care even though I was trying to give them my money can't imagine after they already have it.

I have a local service shop that sells B&S, Snapper & Simplicity but shows up on Ariens website as service shop - so I am hopeful that I don't get treated like a 3rd class citizen when I bring my machine in for routine service.
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post #6 of 8 Old 12-04-2014, 10:00 AM Thread Starter
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I'm skeptical --- as all of the local OPE shops I've looked at for the machines I've considered looking at (Hs724 or 24 SHO) all seem to gave ~negative~ reviews on Yelp, etc. I was interested in Looking at the Husky Hydro but no Husky dealers even have this on the floor --- I guess it's not a hot seller or they have warranty/sales issues, even though they are Husky dealers.

With that said (and the lack of glowing or positive reviews) that I am unable to find on any of the dealers I am considering getting them from - I feel like I might as well just broaden my travel to about 50 miles and whoemever is willing to give the best price, for any of the models I am looking at, I'll just that is the purchasing decision....
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post #7 of 8 Old 12-04-2014, 10:15 AM
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You should add a location to your profile so it pops under your user name. Maybe someone in your area could give you a reference to a shop that treated them well.

You have to remember that reviews will usually be negative as most people are much more likely to review someone when they have a problem then when they don't. The problem with some reviews is how reasonable was the reviewer ??

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post #8 of 8 Old 12-04-2014, 11:26 AM
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I agree that most people only jump on social media to write negative reviews and yes most people are completely unreasonable with what they expect.

The challenge is that there is not a dealer in every town like a HD, Lowes or Sears.

Small business owners need to work harder to compete and sometimes they fall short for a whole host of reasons, and because of the convenience, big box stores get the sale.

People are short sighted.
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