This is really troublesome...First, let me say that I regret you have had such a bad experience. Second, I have no personal or financial affiliation with Honda, but I have had a totally opposite experience than you have had. Maybe I have been just lucky, or maybe it has to do with the snow we get here in the Central Rocky Mountains.
During my first season with a 2016 HSS1332ATD model, I had zero clogs. But, we had heavy snow, some wet and dense and other times dry and fluffy. Then this past year, we had warm weather with marginal snow. At times I left the snow sit until later in the day to clear. When I did this, I noticed a slushy wet snow that melted from the sun and higher afternoon temps. As soon as I attempted to remove the snow (slush), I would get a clog. Each time I had snow conditions like that it resulted in a clog, so I went back to blowing snow in the early morning or after the sun set and the temps dropped back below freezing.
I have to admit that the few clogs I have experienced were a PITA...Wasn't happy when this happened, but then again, I could see why the clogs occurred and didn't feel this was because of a design deficiency in the chute. That said, you don't mention where you live or the snow conditions you encounter. Honestly, I think this does have a lot to do with the clogging issue.
Also, I'm 66 years old. I recently tore my meniscus in my knee and while recovering after surgery, I slipped on ice and wrenched the heck out my back. That said, I have been using my snow blower as a means of physical therapy. To me, it's so easy to use I feel like I'm walking behind a walker. LOL I just don't understand why a few comments feel like they have to muscle the machine to get it to turn. The turn levers work with ease, and the unit turns on a dime. The pneumatic gas strut thumb controlled auger adjustment allows you to raise and lower the auger without much pressure at all. My son came over to help me with snow removal while I was recovering from my injury, and the first thing I noticed was that when he was in reverse, he wasn't using the auger lift when in reverse, so at times the tracks would slip and he had to horse the machine to get it to move. Once I showed him how to use the auger lift control he had no further issues.