Low Oil Level Delivered New from Dealer - Snowblower Forum : Snow Blower Forums
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post #1 of 21 Old 01-22-2020, 08:51 PM Thread Starter
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Low Oil Level Delivered New from Dealer

Bought a new Honda snowblower, dealer stated that they would prep it and deliver it. Dealer arrived with the machine, started it up and went over it with me and I used it a few days later to clean up a storm. Shoulda checked the oil before using it, but felt confident that the oil level would've been fine. Decided to check it afterwards and the oil was only showing by just about 3/8 of an inch on the dipstick. Put oil in the machine and it took 12 oz and now shows about 1/2 inch from the top of the dipstick (didn't want to overfill). Started the engine, warmed it up and rechecked, still the same. BTW, this engine takes 37 oz of oil.

Now I am pretty sure that a brand new Honda engine is not going to burn about 12 oz of oil in about an hour of use, so I have to assume that the dealer did not adequately fill the engine with oil. I also don't think that running the engine 12 oz low on oil is going to damage it, but just wanted to give everyone a heads up to not assume all is good like I did and double check yourself because I guess it could've been much worse!
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post #2 of 21 Old 01-22-2020, 08:54 PM
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I would find another dealer to service your machine during warranty. Can't be trusted. No excuse for that.
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post #3 of 21 Old 01-22-2020, 08:56 PM
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That's too bad, sorry. Disappointing on a new dealer-checked machine.

Was it still within the acceptable range on the dipstick? If so, I'd finish filling it, and keep it as a lesson learned. If it was below the range on the dipstick, then I might consider talking to the dealer.

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post #4 of 21 Old 01-22-2020, 09:04 PM Thread Starter
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Originally Posted by RedOctobyr View Post
That's too bad, sorry. Disappointing on a new dealer-checked machine.

Was it still within the acceptable range on the dipstick? If so, I'd finish filling it, and keep it as a lesson learned. If it was below the range on the dipstick, then I might consider talking to the dealer.
Oil was just showing on the bottom part of the dipstick, not sure if that is in "range" cause the Honda manual says the following (see attachment):
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post #5 of 21 Old 01-22-2020, 09:58 PM
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common sense would dictate ( for any new snowblower ) to go over the whole machine before using. loose hardware , low oil , check all operations , check all adjustments.

you find anything.......bring it back.

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post #6 of 21 Old 01-22-2020, 11:56 PM
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I had the exact same thing here on mine! The oil was barely touching the dip stick... made sure I was level, I was... so I added enough to reach the middle of the dipstick scale.. when I was done with the first 10 hours, I flushed and fill to Honda spec..

Iíll be doing my maintenance myself! Trust me!


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post #7 of 21 Old 01-23-2020, 12:50 AM
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Sounds like the dealer may have checked oil level with dipstick threaded in. Honda manual says to check the oil without threading in the dipstick. I would let the dealer know that the oil level was low when you received the machine, the person doing the pre service could be sending all machines out low on oil?
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post #8 of 21 Old 01-23-2020, 09:03 AM
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Quote:
Originally Posted by Ziggy65 View Post
Sounds like the dealer may have checked oil level with dipstick threaded in. Honda manual says to check the oil without threading in the dipstick. I would let the dealer know that the oil level was low when you received the machine, the person doing the pre service could be sending all machines out low on oil?


Exactly. Itís likely an honest yet very serious mistake. You should let them know and Iím sure they would appreciate it.
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post #9 of 21 Old 01-23-2020, 12:33 PM
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Quote:
Originally Posted by NWRider View Post
. . . . the oil was only showing by just about 3/8 of an inch on the dipstick. Put oil in the machine and it took 12 oz and now shows about 1/2 inch from the top of the dipstick (didn't want to overfill). .

I am not sure what you mean by the 3/8" and 1/2" comments. Usually there are markings on the dip stick that show the min/max level that thew oil should be.


Are you saying that the oil was 3/8" below the minimum when you checked it. and after adding oil it is now in the proper range??? Sounds like the machine only had about 20 oz of oil in it.


Bad, bad dealer . . .

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post #10 of 21 Old 01-23-2020, 12:35 PM
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I just picked up a new 1332 ATD this past weekend. Prior to moving out of the shop the mechanic held me up so he could top off the oil and gas because he checked and they were not full. Even offered me the rest of the bottle of Honda oil.
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