Bad scraper bar on Brand new QZE 821 - Snowblower Forum : Snow Blower Forums
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post #1 of 16 Old 10-28-2019, 12:27 PM Thread Starter
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Bad scraper bar on Brand new QZE 821

Had the chance to use my new QZE 821 for the 1st time this morning

Lots of blow back under the machine.

I know about lifting too much on the handle will cause blow back, or my driveway not being even, powdery snow, etc, that's not my issue.

It's my scraper.

After I was done using it, I checked it on my garage floor. You can clearly see a bow under the scraper in the middle. The edges of the scraper touch the ground.

Other than that the machine performs well.

Take a look at the pics.

You'll see from the back of the machine daylight under the scraper in the middle. Then I put a flashlight under the back and you'll see all the light shining through. Then you’ll see a picture with no flashlight, if you zoom in on the picture you'll see the edges of the scraper touch but the middle is off the ground.

I've had nothing but issues trying to get a new Snowblower. The 1st time a dealer brings me a damaged snow blower, I had to fight to get my money back (he picked up the snowblower and finally gave me my money back) and then this 2nd Snowblower was brought by a different dealer in the box.

Not real happy about it - Frustrated.
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Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #2 of 16 Old 10-28-2019, 03:03 PM
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I wouldn't have expected that (along with no user manuals)from Toro. I know Genuine Toro parts cost more than aftermarket, so I would expect to see a better original part.

I have bought at least six aftermarket scrapers on ebay and most of them were bowed also. My solution was using a heat gun to soften and straighten them on a flat board.
Looks like the quality of OEM Toro parts isn't what it used to be.

Toro 8/24 (38080) 1989
Toro 721-QZR (38743) 2015 (Hemi Predator Power)
Toro (51984) Hand Held Blower (For the light stuff)

Experience is something you don't get until just after you need it.
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post #3 of 16 Old 10-28-2019, 04:20 PM
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I just checked the two scrapers I bought three weeks ago and both are perfectly flat. I'm surprised and HAPPY.


https://www.ebay.com/itm/2PK-Snow-Bl...72.m2749.l2649

Toro 8/24 (38080) 1989
Toro 721-QZR (38743) 2015 (Hemi Predator Power)
Toro (51984) Hand Held Blower (For the light stuff)

Experience is something you don't get until just after you need it.
Grunt is online now  
post #4 of 16 Old 10-28-2019, 04:30 PM
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I checked the scraper bar on my 721R, it's perfect. OMG Toro once again I say why Toro why?

2016 Ariens Professional 28
2017 Toro Power Clear 721R
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post #5 of 16 Old 10-28-2019, 06:42 PM Thread Starter
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Quote:
Originally Posted by Grunt View Post
I wouldn't have expected that (along with no user manuals)from Toro. I know Genuine Toro parts cost more than aftermarket, so I would expect to see a better original part.

I have bought at least six aftermarket scrapers on ebay and most of them were bowed also. My solution was using a heat gun to soften and straighten them on a flat board.
Looks like the quality of OEM Toro parts isn't what it used to be.[IMG class=inlineimg]https://www.snowblowerforum.com/forum/images/SnowblowerForum_toucan/smilies/tango_face_crying.png[/IMG]
I reached out to Toro through email so I'll see what they say.

They'll probably tell me to take it to where I got it so they can fix it, but its a small dealer and I'm sure they don't have the part in Stock, so that'll be a waiting process.

I'm sure it's a very easy part to change. If I had a heat gun, I'd fix it myself.

I asked toro if they could send me a new scraper, I'll see what they say.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #6 of 16 Old 10-28-2019, 06:46 PM Thread Starter
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Quote:
Originally Posted by Grunt View Post
I just checked the two scrapers I bought three weeks ago and both are perfectly flat. I'm surprised and HAPPY.


https://www.ebay.com/itm/2PK-Snow-Bl...72.m2749.l2649
Yea great price.

If I knew they would be straight then that'd be an easy fix.

Would they fit the 821?

Also, since I don't have a heat gun to fix my current one, it would probably cost more to get a heat gun then to buy this 2 pack.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #7 of 16 Old 10-28-2019, 07:14 PM
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The scraper bar part #139-3536 is the same for the 721 and 821 models. There are two springs and two bolts holding the scraper on, easy to change.


Since most everything is made overseas, I would imagine the parts are made correctly and are damaged or deformed in transit due to packing and temperature changes.


I hope Toro makes things right for you. Have any regrets of letting the 721 go?

Toro 8/24 (38080) 1989
Toro 721-QZR (38743) 2015 (Hemi Predator Power)
Toro (51984) Hand Held Blower (For the light stuff)

Experience is something you don't get until just after you need it.
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post #8 of 16 Old 10-28-2019, 07:27 PM Thread Starter
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Quote:
Originally Posted by Grunt View Post
The scraper bar part #139-3536 is the same for the 721 and 821 models. There are two springs and two bolts holding the scraper on, easy to change.


Since most everything is made overseas, I would imagine the parts are made correctly and are damaged or deformed in transit due to packing and temperature changes.


I hope Toro makes this things right for you. Have any regrets of letting the 721 go?
Yea I'm sure your right about the scraper being made overseas, everything else is.

As for regrets about letting the 721 go?

It was a bad start with the scraper bar issue, so far it seemed to throw snow farther (Toro claims it throws up to 40 feet, where as the 721 Toro claimed it throughout the 35 feet. It could also be because it’s a brand new machine with a brand new set of paddles on it) as for the noise of the bigger engine, didn’t seem to be an issue with me. Of course the quick shoot and locking deflector are the same on the qze721 and qze 821.

I’ll be happy and be able to judge it better once I have a good scraper on it, and see how Toro handles the scraper issue.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #9 of 16 Old 10-29-2019, 09:44 AM Thread Starter
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Quote:
Originally Posted by Grunt View Post
The scraper bar part #139-3536 is the same for the 721 and 821 models. There are two springs and two bolts holding the scraper on, easy to change.


Since most everything is made overseas, I would imagine the parts are made correctly and are damaged or deformed in transit due to packing and temperature changes.


I hope Toro makes things right for you. Have any regrets of letting the 721 go?
I text the small dealer I got it from and he text me back this morning saying he’ll order me a new scraper bar. I didn’t figure he’d have it in stock and I’d need to wait.

Since I also sent an email with pictures to Toro, with any luck I’ll hear back from them and they’ll send me one as well, then I can have one for a spare. On toro sending me one, I won’t hold my breath.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #10 of 16 Old 10-29-2019, 03:34 PM Thread Starter
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HORRIBLE EXPERIENCE BLOWING SNOW WITH Bad scraper bar QZE 821

I just got done using my New Toro QZE 821 for the 2nd time today.

It Sucked!

I know my Scraper is bowed in the middle (a new one is on order) but This thing seemed like it hit every seam in the driveway and sidewalk and hit it hard.

I know there are a few joint seams were the sidewalks and driveway is a little uneven (less than 1/8” uneven and even much less), but this thing stopped at joints that felt completely fine.

I was so frustrated after using it, I felt myself really letting it get to me

Is it because the scraper is bowed in the middle that maybe the rest of scraper is messed up too, causing this? I know without having a new scraper bar on it, it’s hard to say how it would do.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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