New scraper bar shipped from Toro different - Page 2 - Snowblower Forum : Snow Blower Forums
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post #11 of 22 Old 11-12-2019, 05:48 PM
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could be a new design. the bushing is built into the new one since it is completely plastic. having a bushing between 2 metal parts is pretty common but not needed on the other one.

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post #12 of 22 Old 11-12-2019, 06:58 PM Thread Starter
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Originally Posted by crazzywolfie View Post
could be a new design. the bushing is built into the new one since it is completely plastic. having a bushing between 2 metal parts is pretty common but not needed on the other one.
No.

I just received a reply from Toro. They stated to me that 139–3536 scraper bar is out of stock and not expect to be back in stock until the middle of November.

Toro stated that when the new scraper bar 139–3536 that I originally removed is back in stock they’ll go ahead and ship that one to me.

They said the scraper bar that I received is compatible, and they shipped me that scraper bar so I could replace it in case it snows between now and the time I receive 139-3536.

So far really good customer service from Toro, I’ll see if they in fact do send me the other scraper bar when it’s back in stock.

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post #13 of 22 Old 11-13-2019, 09:41 AM
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<<steeve725>>.. FYI: Last night I took a (very) quick glance at the scraper bar that came on the 821 I bought a couple months ago. I believe it to be the same metal reinforced plastic type that came factory stock on your 821. Mine is straight, not bent or curved, and lays flat on the ground.

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post #14 of 22 Old 11-13-2019, 10:11 AM Thread Starter
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Originally Posted by melson View Post
<<steeve725>>.. FYI: Last night I took a (very) quick glance at the scraper bar that came on the 821 I bought a couple months ago. I believe it to be the same metal reinforced plastic type that came factory stock on your 821. Mine is straight, not bent or curved, and lays flat on the ground.
Yea that would of been nice if my original one was straight and laid flat

In the 2 pictures below look how the light shines under it with a flashlight behind it before I changed it. Also just regular daylight.

Then look at the other 2 pictures of the other scraper bar Toro sent me, hardly any light from the flashlight and hardly any daylight.

You can see the issue I was having with that bad scraper. A lot of blow back from the snow.
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Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #15 of 22 Old 11-14-2019, 11:36 AM
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Yes,Steeve725, my FYI comment was more of a for-what-it's-worth, meaning that maybe you had some unfortunate bad luck , but not a defective design, per se'.
Off-topic, I'm anxious to give the 821 a snow workout, see how she'll do.

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post #16 of 22 Old 11-15-2019, 06:21 PM
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My new 721 QZE also has the arched scraper bar.
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post #17 of 22 Old 11-15-2019, 06:24 PM
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721 QZE has bent scraper bar too

I ran across this post. I got my new 721 QZE today and the same light is shining under mine. SBD is looking at the pictures I sent them and are likely sending me a new scraper.My rubber paddles are hitting the metal scraper body because the scraper looks pushed outwards.
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post #18 of 22 Old 11-16-2019, 04:23 AM Thread Starter
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Today I got my new scraper from my local dealer. It’s the correct part. It is part number 139-3536. It's metal with a plastic edge.

Then I get an email from Toro saying they are no longer going to be sending me a new scraper bar after telling me they sent me a compatible scraper bar (all plastic) until part number 139-3536 was back in Stock.

Part number 139-3536, the one that came on my Toro QZE 821 is an all metal scraper with the plastic edge

Toro now claims that's the one they sent me and they closed or my order.

I emailed them back with a picture of the one they sent me next to the one I removed from my qze 821.

I called Toro customer service and spoke with them. They again stated they sent me the correct part, 139-3536. And my order & case has been closed. I reiterated that I didn't receive the correct part and to look at the email I sent them with the pictures.

I'm disappointed in the service I've received from Toro.

Maybe I just didn't spend enough on my new machine.

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Sold Toro QZR 621 to buy Toro QZE 721
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post #19 of 22 Old 11-16-2019, 07:05 AM
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Pretty sad Toro. How much could sending the correct part cost them? I'm glad you posted all this because I was going to go over and possibly get an 821 to be buddies with my 721 and have a shootout between the two. Now I think I'll wait for all the fallout from the new model to be sorted out and decide next year.

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post #20 of 22 Old 11-16-2019, 07:53 AM Thread Starter
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Originally Posted by Zavie View Post
Pretty sad Toro. How much could sending the correct part cost them?
Yes, I competently agree.

It's the principal. Being told one thing by Toro, then another, then another and now being told what I was told about having the correct part when it's not, just doesn't sit right.

If I had another Snow blower I'd consider returning this one just because of the run around and customer service from Toro.

But I'm not, my local dealer has been good.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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