New scraper bar shipped from Toro different - Snowblower Forum : Snow Blower Forums
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post #1 of 22 Old 11-11-2019, 06:16 PM Thread Starter
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I posted earlier that my brand new Toro QZE 821 snowthrower had a bad scraper bar directly from the factory.

I emailed Toro & Toro sent me a new one and it arrived today. So I decided to change it out.

I removed the old scraper bar and compared it with a new scraper bar.

The original scraper bar that came on my 821 directly from the factory has a metal body with a plastic scraper. it also has white plastic bushings.

The new scraper bar that they sent me has a plastic body with a plastic scraper. I tried putting the white bushings from the original scraper onto the replacement scraper, No go. The white plastic bushings were too big and would not fit on the new scraper so I did not install the white bushings

Also the new scraper is a little wider than the original scraper.

The new scraper fit just like the old scraper, the springs attached easily.

I put the brightest flashlight I have behind the new scraper and you can see a little bit of light underneath it, but nothing compared to the original scraper where there was a lot of light.

So the straightness of the new scraper is much better than the original scraper.

I wonder if toro sent me old stock, Since the new one that came on the 821 had the metal body with the white plastic bushings and the one they sent me was completely plastic.

I looked in the cardboard box that the scraper bar came in & there was no paperwork, There was no packing list either, so I don’t know what part number they sent me.
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Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821

Last edited by steeve725; 11-11-2019 at 06:28 PM.
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post #2 of 22 Old 11-11-2019, 06:40 PM
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Maybe I should get a Toro 821, of course my 721 is not going anywhere. 4 is a nice number.....

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post #3 of 22 Old 11-11-2019, 06:44 PM
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Just looked and the online Toro store is out of stock. Geeezeee it's not even winter yet!!

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post #4 of 22 Old 11-11-2019, 06:44 PM
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That original first scarper bar will wear in nicely regardless Ö Ö. Now you have 2
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post #5 of 22 Old 11-11-2019, 06:48 PM Thread Starter
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Quote:
Originally Posted by Zavie View Post
Just looked and the online Toro store is out of stock. Geeezeee it's not even winter yet!!
Yes, I’ve noticed a lot of places are already out of stock.

I sold my QZE 721 to buy this one.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #6 of 22 Old 11-11-2019, 06:49 PM
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Originally Posted by steeve725 View Post
Yes, Iíve noticed a lot of places are already out of stock.

I sold my QZE 721 to buy this one.
So how do you like the new one?

2016 Ariens Professional 28
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post #7 of 22 Old 11-11-2019, 06:57 PM Thread Starter
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[QUOTE
I sold my QZE 721 to buy this one.[/quote]

So how do you like the new one?[/QUOTE]

There are a few reasons why I chose to get the 821 and sell the 721.

What I like is the exposed engine, if I want to change the spark plug I don’t need to take off the entire housing to get to the spark plug. I like the idea of the larger fuel tank. Also the fuel tank on the 821 make it easy to siphon the fuel out at the end of the season, where as on the 721 the fuel tank was odd shaped which made siphoning the fuel out harder. Of course I normally run my fuel out at the end of the season, but if there is too much fuel left in the tank siphoning it is much easier. Of course the 821 has a larger engine, 252cc compared to 212cc. As for clearing snow in northern Colorado, I never had an issue with clearing snow with the 721. I used it in storms where I had 12 inches of snow in and the 721 did fine, the 821 is going to be just that much better.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #8 of 22 Old 11-11-2019, 07:31 PM
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The parts list doesn't show the plastic portion of the metal scraper as being a separate replaceable part. So now your paying $25 for a part to replace a $15 item. I thought maybe the metal scraper would ensure the edge stays flat, guess not! I'm anxious to see what part your local dealer gets for you.

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post #9 of 22 Old 11-11-2019, 07:56 PM Thread Starter
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Originally Posted by Grunt View Post
The parts list doesn't show the plastic portion of the metal scraper as being a separate replaceable part. So now your paying $25 for a part to replace a $15 item. I thought maybe the metal scraper would ensure the edge stays flat, guess not! I'm anxious to see what part your local dealer gets for you.
No I guess the metal doesn’t ensure that the scraper edge stays flat.

I don’t understand the two different scrapers, they’re completely different, the metal has what looks like wings on the end of it where as the plastic is straight, and like I said the new fully plastic one is a littler wider.

I told my local dealer not to hurry, he’s pretty busy, and my schedule doesn’t really lineup with his. He said he’ll bring the new scraper bar by this week, I told him that was fine as were not expecting any snow. He doesn’t know that Toro sent me a new.

I’m also anxious to see if my local dealer brings me the metal framed scraper bar or the plastic framed scraper bar.

Mean while when I get some time in my schedule, I’m going to apply some heat to the scraper bar I removed that was warped and see if I can straighten it a little bit, so I could use it as a spare in the future.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #10 of 22 Old 11-12-2019, 04:51 PM Thread Starter
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After doing a little looking I saw my email from Toro and they said they were going to send scraper bar part number Toro 139-3536 scraper bar.

Part number 139-3536 is identical to the one I removed.

Here is the part Toro should have sent.

https://www.google.com/shopping/prod...388340413,cs:1

Toro didn’t send me the correct one, I don’t know what part number they sent but it’s not the same.

I contacted Toro by email and sent them pictures, I’ll see what they say in there reply.
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Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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