No longer have my New Toro QZE 821 after 1 month! Bad Toro Quality Control - Snowblower Forum : Snow Blower Forums
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post #1 of 56 Old 11-30-2019, 09:08 PM Thread Starter
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No longer have my New Toro QZE 821 after 1 month! Bad Toro Quality Control

Got my new Toro 38757 (QZE 821) taken back by the dealer on Friday. Why? Because I had 2 different issues with it in the month I had it.

1st issue, bad scraper bar right from the start.

2nd issue, the shroud would come apart ever time I used it.

Bad Toro quality control

I contacted the dealer and sent him this video showing the shroud issue.

The dealer simply refunded my money and text me to tell me he was coming to pick up the snowblower.

Yes, he picked up instead of trying to order parts or something. He told me he’s going to exchange it, but all of my area and online is completely out of stock of the 821’s.

I talked to the distributor that sold my dealer the 821 and he has 72 on order.

Let’s make matters worse, I’m now without a snowblower, on my large corner lot, with a bunch of sidewalk and a large 3 car wide driveway, and my house faces north.

Given that I’m getting older, I’ve had open heart surgery (surgery was many years ago), physical tasks don’t agree with me much anymore.

When the snowmaster came out, I tried the 724 QXE but I didn’t like the fact that it had a bunch of trouble on compressed snow such as, tire tracks and foot prints, since it relies on the scraper to clean the concrete surface. It left about 1/2” of snow. But even if I wanted the snowmaster 824 qxe it’s out of stock as well

Toro’s quality control is not good. 2 things wrong with my brand new Toro QZE 821 within 1 month and 5 uses.

I’m at a loss right now.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #2 of 56 Old 11-30-2019, 09:23 PM
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OMG so sorry for you. Is this a lack of QC or just poor design or lack of product testing and development? Gee Toro usually over tests stuff before releasing it, yikes! Maybe you can find something on the used market.

2016 Ariens Professional 28
2017 Toro Power Clear 721R
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post #3 of 56 Old 11-30-2019, 09:31 PM
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Tell the dealer that you want a loaner until the replacement arrives. After all, he has your money.
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post #4 of 56 Old 11-30-2019, 09:32 PM Thread Starter
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Buying something used is not going to happen.

This years Snow is the most I’ve seen this early in years. Supply and demand. I can just imagine the cost of used ones in my area.

We’ve already had 5 snows this year already.

Yes, I’m frustrated with my snowblower situation

I’m concerned with the possibility of upcoming snows without having a blower.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #5 of 56 Old 11-30-2019, 09:34 PM Thread Starter
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Quote:
Originally Posted by CO Snow View Post
Tell the dealer that you want a loaner until the replacement arrives. After all, he has your money.
He refunded my money.

Sold Honda HS620 to buy Toro QZR621
Sold Toro QZR 621 to buy Toro QZE 721
Sold Toro QZE 721 to buy Current Toro QZE 821
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post #6 of 56 Old 11-30-2019, 09:35 PM
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Honda makes a nice single stage....just saying. Better that than you put your health at risk with no blower.

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2017 Toro Power Clear 721R
2018 Simplicity Select 1024
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post #7 of 56 Old 11-30-2019, 11:42 PM
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@steeve,

With having open heart surgery, and physical tasks not agreeing with you, maybe a neighbor can assist you for a small fee, or contract a service.
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post #8 of 56 Old 12-01-2019, 12:25 AM
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Can you physically tolerate using the smallest 2 stage Toro in the product line?
It will have adjustable skids to get close to the surface of the pavement.
I would ask the dealer if he could give you a price break on a 2 stage unit as you cannot be without a snow removal mule.

The larger ones will have steering brakes and will have plenty of power to kill off the END OF DRIVEWAY MONSTER to feed the moat monsters with its remains.
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post #9 of 56 Old 12-01-2019, 12:26 AM
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that sucks, especially because toro is a good known brand.

it could just be one defective product of 1000, but still.

have you considered switching to honda or ariens? the dealer support might not be there but those are good quantity machines, so you shouldn't need any parts support in the first place.
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post #10 of 56 Old 12-01-2019, 02:50 AM
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the op is not alone as i can fully attest to how far down hill toro has fallen, my powermax now at 2 years the bucket looks like the metal had been salt brine'd before being painted, rust from under the paint on the outside looks a moon surface,

every dealer i have spoken with who sells toro agrees toro is no longer a top shelf brand .the op is lucky he got a refund, time to find another brand he can use,
ps
he's not alone with heart issues and age, i just had 2 stents installed less than 2 weeks ago ,a solid machine is a most esp with a 48 hour storm starting right now here in nwnj,
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