I just got my new 2017 model 3x 28" snowblower in and wanted to post about my heated grip issues to see if others have had the same problems and just to raise general awareness about it. The machine in general looks great and built like any other new snowblower you would purchase in the same price range, but the grips need some improvement. After assembling my unit i tried to move it and one of the heated grips ripped right off the machine. I found that there is no grip glue and the grips are very loose and the handle only being held in by the tension from a couple of screws which the grips will pull right over the top of. I will be adding some grip glue long term but adding grommets to the screws seemed to take care of the issue. The other big issue is that the heated grips don't work. I start the machine and let it run for 5 minutes with the heated grip switch turned on and the grips do not get warm at all. I verified it with a lazer thermometer. I have contacted the customer service department of the supplier I purchased it from and will post updates on the resolution of the problem.