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Extremely disappointed in Cub Cadet

10K views 50 replies 20 participants last post by  rshlabe  
#1 ·
I live in the Twin Cities area of Minnesota.I purchased this snowblower through Home Depot last year in November.
I felt like I really did my homework, comparing the snowblowers with tracks (I have a very steep driveway) and bought the Cub Cadet. I have used it 6-8 times in the last year since I purchased it.
The third time I used the machine, I was unable to go forward. Upon inspection, I found the main plastic wheel track had broken at the axle. I contacted customer service, and was given a repair center to take it to. (Have a truck to transport it because it’s a big heavy unit.) The required service center was booked a month out, so that was a major inconvenience.
When the unit was finally repaired, I used it a few more times (but we didn’t get a lot of significant snowfalls). I cleaned and drained the fuel for the summer, and covered my snowblower, storing it in the garage.
Yesterday, I used it for the first time this season (10/20/20) and after the third pass on my driveway the auger wouldn’t engage.
After some disassembly, I discovered the spring on the auger cable was broken.
The customer service folks I spoke with at Cub Cadet didn’t care. And said it will be an additional $27.10 for a replacement cable (not covered under warranty), plus I have to fix it myself.
After spending over $2,0000 on this snowblower, plus time and repairs, I am extremely disappointed. I would strongly look at an Ariens, or Toro if you are in the market for a track model snowblower. Save yourself the headache of Cub.
As a side note, The Home Depot store that I purchased it through was very accommodating, and helped me make arrangements to transport it to the service center. They actually seemed to care.
(Broken wheel track, and broken auger cable)

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#3 ·
I feel your pain. Confirms my opinion that they don't make them like they used to. That spring breaking is a very common occurrence on MTD made blowers. You can get aftermarket replacements for that part for as low as $8 but be forewarned that some are not the exact same length. Since you are fully committed now with no warranty, I would jump in and learn how to replace that cable. It's easy.
 
#4 · (Edited)
Sorry for your troubles. You can either become an expert on repairing your's or move your's along to a new home. Toro has a track machine now that looks amazing. I bought a new Honda lawnmower that was a disappointment but I kept for 5 years. Finally fed up i sold it and got a Toro Super Recycler. Yeah I probably did't recoup all my investment but sometimes you just have to take the hit and move on.
 
#6 · (Edited)
I'm wondering if that wheel didn't take some sort of impact before you took delivery. Unusual cracking in my experience. I would inspect the others but I think the wheel breaking might have been a fluke.

I also would point out the fact that springs breaking is not unusual at all. Every brand suffers from broken springs, frayed or broken cables, worn belts and bearings going out. Just the nature of the beast.
 
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#7 ·
is there something missing along side of that spring? think i see a threaded hole that had something in it judging by the round shadow in the paint,

the wheel thats molded and bonded they seem to fail more from abuse than use, with that i mean speed shifting forward to rev and back causing a shock??
 
#8 ·
is there something missing along side of that spring? think i see a threaded hole that had something in it judging by the round shadow in the paint,
That is where the belt guard bolts down.
 
#10 ·
I'm not a track fan, ( but a big ariens man) but they do have their place, steep terrain, off paved surfaces. I will say if I had to have a track, it would be Honda, then Ariens. Ariens rapidtrack is a few years old, and a different design. But it seems to be doing well. Toro is a new track machine, I'd prefer to see a few being really used before I'd buy or recommend.
 
#13 ·
wow, sorry to hear this. I would be upset also. If they have any cubs around here I'll have to inspect those wheels. It looks like it hit something or came to anabrupt halt and sheared off?

Well, I'd replaxe those springs with same size but heavier duty. Or I'd repair and sell and buy an Ariens, Toro , or Honda. ( older used since they were made better in the 80's and 90's )
 
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#20 ·
Kyle is yours the same Cub? It could be a design or material shortcoming. Plastic is a huge variety of materials. Often a good design using one variety becomes a disaster using a different grade material. That certainly can give plastic a black eye. Then again a stout wheel could break when stressed in a peculiar way. A drop even when in the crate may bring about cracks that become a failure sooner or later. How many have broken on how old a blower over what time frame? Pix always help. :geek:
 
#21 ·
Snowmobile drive sprockets are made of plastic also, enduring considerable more HP and weight. As guzzijohn stated, it is of a low grade plastic that the bean counters cobsidered "Good Enough"

Edited; Are these parts readily available?
Some known breaking points are produced in quanity for future sales. Bad business, IMO.

CCMoe
 
#25 ·
I bought it used about 2 years ago and I have replaced the wheels about 6 time and 4 times just this year. I dnt load and unload it onto my truck so it never gets slammed around. View attachment 210247 View attachment 210248 View attachment 210249
As I look at the picture of your wheel all busted up, sure looks to me like the plastic does not seem to hold up to the cold weather. To test this out, later this year in the summer go through the same motion when it's hot outside with some new parts on there, if the plastic does not break then you know it's temperature related. Now figuring out how to fix it would be next on the list. Very poor choice of materials by Cub Cadet on that model.
 
#32 ·
kyleb9220,

What is the model number of your Cub Cadet?

How are you tightening the bolt on the drive sprocket?

Is there a chance that you are over torquing the metal cogged center and cracking the plastic sprocket on installation?

CCMoe