I live in the Twin Cities area of Minnesota.I purchased this snowblower through Home Depot last year in November.
I felt like I really did my homework, comparing the snowblowers with tracks (I have a very steep driveway) and bought the Cub Cadet. I have used it 6-8 times in the last year since I purchased it.
The third time I used the machine, I was unable to go forward. Upon inspection, I found the main plastic wheel track had broken at the axle. I contacted customer service, and was given a repair center to take it to. (Have a truck to transport it because it’s a big heavy unit.) The required service center was booked a month out, so that was a major inconvenience.
When the unit was finally repaired, I used it a few more times (but we didn’t get a lot of significant snowfalls). I cleaned and drained the fuel for the summer, and covered my snowblower, storing it in the garage.
Yesterday, I used it for the first time this season (10/20/20) and after the third pass on my driveway the auger wouldn’t engage.
After some disassembly, I discovered the spring on the auger cable was broken.
The customer service folks I spoke with at Cub Cadet didn’t care. And said it will be an additional $27.10 for a replacement cable (not covered under warranty), plus I have to fix it myself.
After spending over $2,0000 on this snowblower, plus time and repairs, I am extremely disappointed. I would strongly look at an Ariens, or Toro if you are in the market for a track model snowblower. Save yourself the headache of Cub.
As a side note, The Home Depot store that I purchased it through was very accommodating, and helped me make arrangements to transport it to the service center. They actually seemed to care.
(Broken wheel track, and broken auger cable)
![169453]( "169453")
![169454]( "169454")
I felt like I really did my homework, comparing the snowblowers with tracks (I have a very steep driveway) and bought the Cub Cadet. I have used it 6-8 times in the last year since I purchased it.
The third time I used the machine, I was unable to go forward. Upon inspection, I found the main plastic wheel track had broken at the axle. I contacted customer service, and was given a repair center to take it to. (Have a truck to transport it because it’s a big heavy unit.) The required service center was booked a month out, so that was a major inconvenience.
When the unit was finally repaired, I used it a few more times (but we didn’t get a lot of significant snowfalls). I cleaned and drained the fuel for the summer, and covered my snowblower, storing it in the garage.
Yesterday, I used it for the first time this season (10/20/20) and after the third pass on my driveway the auger wouldn’t engage.
After some disassembly, I discovered the spring on the auger cable was broken.
The customer service folks I spoke with at Cub Cadet didn’t care. And said it will be an additional $27.10 for a replacement cable (not covered under warranty), plus I have to fix it myself.
After spending over $2,0000 on this snowblower, plus time and repairs, I am extremely disappointed. I would strongly look at an Ariens, or Toro if you are in the market for a track model snowblower. Save yourself the headache of Cub.
As a side note, The Home Depot store that I purchased it through was very accommodating, and helped me make arrangements to transport it to the service center. They actually seemed to care.
(Broken wheel track, and broken auger cable)
