I'm new to this forum and hoping I can get some advice. First off I am by no means intending to speak poorly of Ariens. I originally sold my Ariens SnowTek machine to buy a bigger heavy duty snow blower as I find that I am now snow blowing many driveways on our street. The SnowTek worked flawless so I went with the Deluxe 30. I bought it Dec 31 2013 new. I used it once in 2014 and noticed starting issues. I emailed Ariens and never heard back. This year I could barely get it started. Off it went for warranty service. First the spark plug wasn't gapped right. The machine came back and it still barely started when cold. So it went back and it was determined it had low compression due to valve issues, primer bulb line was cracked and the gear case gasket was leaking. Repairs performed and the machine came back. I still can't start it be hand and have to rely on the electric start and no the starter is failing from all the starting issues. This has been going on for 6 weeks. This machine has about 4 hours of use and has spent more time on a trailer going in for service the service centre agrees its a lemon. Seeing the machine is so new I've asked for it to be replaced due to all the issues and I don't trust it but I've been unsuccessful. We have had 4 bad storms and this machine has been of little help. Am I being unreasonable? The authorized service centre has been excellent. I've been patient thus far but I am now out of patience. Thank you for your time and advice.