Just got off the phone with this guy, my hands are actually shaking from this guy im so mad. He tried to spin it that he didnt LOOK at the machine when I brought it in or take pictures, so to that I say "well I have pictures and I also went over it with his guy who took it in" He then tried to say "you never wanted this machine" that was based on me saying during the first pickup when it stalled and never restarted, that I should of bought a carbureted machine because they couldnt fix it. I did EVERYTHING not to rip his F'n head off. Says he is going to call Ariens and see what they can do. I told him its NOT on Ariens its on him as a dealer. He asks with the ass attitude "what do you want me to do?" I told him the ONLY resolution to this is a replacenent new machine.Complete and absolute bulls***. Give them hell man. You have every right to be pissed. Sounds like this is 70% the dealers fault. Call the dealer everyday asking them how they are fixing this. Find an Ariens rep in your area and call him everyday. Call Ariens customer service everyday. Ariens needs to step up and put heat on that so called “dealer”. I always recommend a dealer over big box because of the service. But holy crap, they are giving dealers a bad name. It’s time to be the squeaky wheel with about 50% jerk mixed in. Ariens is a good company and they make quality snowblowers, but they (and to a greater extent that “dealer”) screwed this up royally.
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