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Discussion Starter #1 (Edited)
Not Happy, untill I went back to the dealer!

I purchased from the local dealer before the winter.

The Pro 28 has been fabulous, we are getting hammered with snow here in New England and I have moved a ton of snow with it and it has worked great.

Today after another couple hours of use, a weld on the chute broke. The tab that connects the chute to the control.



The weld broke on one side, it was a bad weld, very little penetration. it was held on with another small weld on the other side, but if used the way it was, It would break completely and the chute would fall off. With more snow coming end of the week I thought I was in trouble.

I went to the dealer to talked to them figuring they would want me to leave it for repair.

Well I was wrong, and this is why you buy from a dealer instead of a big box store.

They had me bring it right in, and Instead of leaving it while they waited for the part to come in, they welded it right there so it was useable, and put In a order for a new chute that they will replace under warranty when it comes in.
 

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Discussion Starter #3
awesome!

yes, you definitely wouldn't get that level of service from a big box!

Scot
That's what eased the pain a little, I was pretty upset that a 3 month old, $2000 snowblower was out of commission due to nothing more than someone doing a poor job welding the chutes.

You can clearly see the start of the weld not even touching the tab.
 

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Discussion Starter #4
I'll post a picture of the repair they did on the spot. It's pretty impressive .

Keep in mind with the winter we are having , how busy this place is. It's a major hardware store and and power equipment dealer. The guy said they are off the wall, and areins is backed up getting parts out, 1-2 weeks he said.

But they cleaned the area, put two good welds on it, primed, it and painted it to match, all while I waited.

The repair looks so good, and I'm sure it's just as stong or stronger than stock, I I hope they will just give me the part, and I'll save it till it till it needs to be replaced down the road.
 

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The repair looks so good, and I'm sure it's just as stong or stronger than stock, I I hope they will just give me the part, and I'll save it till it till it needs to be replaced down the road.
If they give you the new one I'll buy the old one for my old machine.
 

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Not Happy, untill I went back to the dealer!

I purchased from the local dealer before the winter.

The Pro 28 has been fabulous, we are getting hammered with snow here in New England and I have moved a ton of snow with it and it has worked great.

Today after another couple hours of use, a weld on the chute broke. The tab that connects the chute to the control.



The weld broke on one side, it was a bad weld, very little penetration. it was held on with another small weld on the other side, but if used the way it was, It would break completely and the chute would fall off. With more snow coming end of the week I thought I was in trouble.

I went to the dealer to talked to them figuring they would want me to leave it for repair.

Well I was wrong, and this is why you buy from a dealer instead of a big box store.

They had me bring it right in, and Instead of leaving it while they waited for the part to come in, they welded it right there so it was useable, and put In a order for a new chute that they will replace under warranty when it comes in.
bkwudz -

I'm sorry you had to deal with this issue, but I'm glad your dealer was able to help you on the spot and order the new part for you under warranty. I appreciate you sharing this and would like to notify the District Manager from your area of the great service provided by your dealer.

I definitely reach out to the dealer if there is something they need to change to provide better service for you guys, but in this case it would be good to give them a compliment on a job well done.

If you would care to share this information either in this thread or in a private message, that would be great.

Thanks.

Mary Lyn
 

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Uh oh. Looks like they got some over spray on that black cover.

It is great that they didn't leave you without a blower though.
 

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Dealer 10 Ariens -0.0

Kudos to a real dealer that can actually fix and or fabricate what ever it takes to get it back to working.

The factory weld is unacceptable QC should have found that before paint.

When you get the new part just keep it. The repair might be better than the replacement.
 

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Discussion Starter #11
bkwudz -

I'm sorry you had to deal with this issue, but I'm glad your dealer was able to help you on the spot and order the new part for you under warranty. I appreciate you sharing this and would like to notify the District Manager from your area of the great service provided by your dealer.

I definitely reach out to the dealer if there is something they need to change to provide better service for you guys, but in this case it would be good to give them a compliment on a job well done.

If you would care to share this information either in this thread or in a private message, that would be great.

Thanks.

Mary Lyn
Thanks Mary Lyn, It was upsetting to have a new high-end snowblower break and be unsuitable after the 5th time using it, but in the end, The Ariens dealer made it right so all is good....a cool Ariens winter hat would make me feel even better :).

Nice to see Ariens using social media to see how customers are doing with their products too, good job!

The dealer is O'Connor Hardware in Billerica Ma...they Are the ultimate hardware store, they are a legend in the area !
 

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Discussion Starter #12
So its time of an update. Still love the blower, but might not be too happy with Areins.

I got the replacement parts, and they are different than what is on the machine.

The cable that controls my chute comes over the top and mounts to the chute.

The cable and chute I got comes from the bottom and mounts to the chute.

It looks like either way works, but the over the top design look to put less stress on the cable, and perhaps is a upgrade to the 2014-15 models, as I can find the cable from the bottom on many older machines, but one the over the top design on newer ones.

My dealer check the model, serial # and part numbers, and all are correct. So it looks like ariens is supplying what they have for parts.

The blower will work like it is probably forever, but for a $2000 blower I would like it back to condition a 3 month old blower came from the factory in.

How is the cable supposed to mount? From the bottom or top?
 

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Discussion Starter #13
And the quality of the welds on the replacement chute are terrible. Ill post some pictures later.
 

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So its time of an update. Still love the blower, but might not be too happy with Areins.

I got the replacement parts, and they are different than what is on the machine.

The cable that controls my chute comes over the top and mounts to the chute.

The cable and chute I got comes from the bottom and mounts to the chute.

It looks like either way works, but the over the top design look to put less stress on the cable, and perhaps is a upgrade to the 2014-15 models, as I can find the cable from the bottom on many older machines, but one the over the top design on newer ones.

My dealer check the model, serial # and part numbers, and all are correct. So it looks like ariens is supplying what they have for parts.

The blower will work like it is probably forever, but for a $2000 blower I would like it back to condition a 3 month old blower came from the factory in.

How is the cable supposed to mount? From the bottom or top?
The problem with the older design where the outer cable comes up and attaches to the chute and the inner cable extends to the chute deflector is that snow and ice can enter the cable and freeze it. My Craftsman 11/30 had this problem. The newer Ariens design where the cable sheath is looped over the chute deflector and is attached to the deflector and the inner cable extends to the chute helps prevent snow and ice from entering the cable sheath and freezing it.

I would recommend the new over the chute cable positioning as better than the old approach. Good luck.
 

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Whether it's made in China or Wisconsin, doesn't matter. Where's Ariens QC? If the replacement chute also has bad welds, it should be getting caught before it leaves the factory. What else are they missing?
 

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And the quality of the welds on the replacement chute are terrible. Ill post some pictures later.
I see this all the time. The quality of robotic single pass factory welds are usually pretty bad. The welds on my Arctic Cat atv are appalling, and all of them are like that. The absolute worse, most failure prone, disgusting factory welds I've ever repaired for a client came from Swisher. Horrible products, horrible customer service, horrible designs, and bad ratings from users all around. Run from that company, and they're American made! Doesn't always matter where they're produced, it's about quality control and caring about your products. Even with Arien's flaws, the company does seem to care.
 

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Most dealers are pretty good, but of the three in my area I know of one mower/blower equip dealer about 20 miles from me that doesn't have the same level of customer service quality as the others around me. Like everything they vary. Happy to see you have a great dealer there !
 

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bkwudz -

I'm sorry you had to deal with this issue, but I'm glad your dealer was able to help you on the spot and order the new part for you under warranty. I appreciate you sharing this and would like to notify the District Manager from your area of the great service provided by your dealer.

I definitely reach out to the dealer if there is something they need to change to provide better service for you guys, but in this case it would be good to give them a compliment on a job well done.

If you would care to share this information either in this thread or in a private message, that would be great.

Thanks.

Mary Lyn
So out of curiosity for those of us that have welders at home...

If a weld breaks in the middle of me clearing my driveway during a major storm, can I burn it back on myself, finish the driveway, and take it to the dealer after the storm is over to submit a warranty claim? Or does the act of me welding an already broken part void the warranty?

Honestly, I probably wouldn't even bother with a warranty claim at that point and just paint it, but let's say that I'm not happy with my welds for the sake of argument...
 

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I think that's a good question. I would certainly get some close-up pics of the broken weld before doing anything to it, myself, as evidence for the dealer/Ariens.

Then I'd probably weld it. If it's a discussion with the dealer, vs shoveling a 2 foot blizzard, I'd hope that the dealer will be reasonable.

I've been to O'Connor Hardware a number of times, and have been very impressed with them. But wow, that's great service!
 
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