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Off Season Is The Time For Services , Repairs , and Upgrades. How Do You Keep People Engaged?

956 Views 18 Replies 12 Participants Last post by  orangputeh
Just wondering what snowblower mechanics and small engine shops do to keep people engaged to have their snowblowers worked on in off season instead of majority that wait until last minute.

It's frustrating.

Every time it snows I am slammed with questions, emergency repair requests, service requests in late fall or all thru the winter.

Almost every breakdown I encounter is avoidable. if only people kept up on maintenance by having a service every 100 hours or so and not when it breaks down.

What do you do to have snowblower owners be more proactive???
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Don't really think it is an issue for most small engine shops since they have other units coming in year round. That and the fact that you only have a 50-50 chance a customer will even come and pick up and pay for a repaired unit out of season reduces their motivation to even take blowers in spring & summer.
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