Off Season Is The Time For Services , Repairs , and Upgrades. How Do You Keep People Engaged?

Just wondering what snowblower mechanics and small engine shops do to keep people engaged to have their snowblowers worked on in off season instead of majority that wait until last minute.

It's frustrating.

Every time it snows I am slammed with questions, emergency repair requests, service requests in late fall or all thru the winter.

Almost every breakdown I encounter is avoidable. if only people kept up on maintenance by having a service every 100 hours or so and not when it breaks down.

What do you do to have snowblower owners be more proactive???