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Discussion Starter #1
I purchase a Deluxe 28 SHO about 13 months ago. I have been please with the machine and no complaints so far. I always use the electric starter without any problems. Today I went to use the recoil starter for the first time, I ran out of gas at the end of the driveway. Well the engine started up fine but it the blew the recoil starter into several pieces. I assume something got hung up. Is the recoil starter covered under warranty?


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That info should be in the owners manual.
 

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Discussion Starter #5
This is not on the list of parts not covered but I guess another question is, has anyone else had to claim a recoil starter on warranty. My dealer would not say either way. The only thing they said was, I never heard of that happening and I would need to bring in the part and they will see. It is about a $60 part that should last a lifetime but things happen.


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Ariens is a good company and I don't see why they wouldn't cover it, especially since it's a seasonal machine and probably has very little use.
 

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Ariens is a good company and I don't see why they wouldn't cover it, especially since it's a seasonal machine and probably has very little use.
 

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This is not on the list of parts not covered but I guess another question is, has anyone else had to claim a recoil starter on warranty. My dealer would not say either way. The only thing they said was, I never heard of that happening and I would need to bring in the part and they will see. It is about a $60 part that should last a lifetime but things happen.

Yes, I had to claim a recoil starter on my 28SHO I got a few years ago. But because the dealer I bought it from was an hour and a half away, I had them ship me a new one and I shipped them the broken one.
 

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Discussion Starter #10
This is not on the list of parts not covered but I guess another question is, has anyone else had to claim a recoil starter on warranty. My dealer would not say either way. The only thing they said was, I never heard of that happening and I would need to bring in the part and they will see. It is about a $60 part that should last a lifetime but things happen.

Yes, I had to claim a recoil starter on my 28SHO I got a few years ago. But because the dealer I bought it from was an hour and a half away, I had them ship me a new one and I shipped them the broken one.
I was wondering if I could deal directly with Ariens. The dealer is about a 2 hour round trip for me. I may try this

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Discussion Starter #13
Just an update. I took a drive to the dealer today and Ariens did not have any problem covering the part. Only took about 3 minutes to get an answer. The part will be at the dealers in a few days.


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Discussion Starter #14
Just a praise for the local dealer. The part was in in 4 days, no hassles or problems. I finally was able to make the drive this morning to go get the part. Part was good, paint was gloss black and my original was matte black, Ariens must have changed the design. I am Gflad I supported my local dealer, when an issue is resolved quickly and easily.

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