Hi,
Last Feb, my friend and I bought a new Craftsman snowblower to deal with the masses of snow that came down last year. Now, last week, we wanted to start it up to make sure we are prepared for the next snow but the blower would not start.
We called Sears and asked what we could do and if this was covered under warranty. We were asked if we had done proper maintenance (which we have not), and were told to do the maintenance steps first (mainly change engine oil and spark plug), and if the snowblower still does not work the warranty would kick in for the repair.
So, we called a local guy for maintenance who has a good reputation but he said that this was all manufactured in China (basically, that we bought a blower that is not high quality and will break again) and that we would have to turn to Sears for maintenance as it needed special parts.
This being our first snowblower, we wonder if it is possible that a blower will not start up after 12 mo if maintenance was not immediately done or if maybe we got a faulty unit and should insist that Sears repairs the unit? And was that guy right about only Sears can do maintenance for Craftsman blowers and that we will have a hard time finding a non-Sears repair service?
Thanks so much for your input and help!
Last Feb, my friend and I bought a new Craftsman snowblower to deal with the masses of snow that came down last year. Now, last week, we wanted to start it up to make sure we are prepared for the next snow but the blower would not start.
We called Sears and asked what we could do and if this was covered under warranty. We were asked if we had done proper maintenance (which we have not), and were told to do the maintenance steps first (mainly change engine oil and spark plug), and if the snowblower still does not work the warranty would kick in for the repair.
So, we called a local guy for maintenance who has a good reputation but he said that this was all manufactured in China (basically, that we bought a blower that is not high quality and will break again) and that we would have to turn to Sears for maintenance as it needed special parts.
This being our first snowblower, we wonder if it is possible that a blower will not start up after 12 mo if maintenance was not immediately done or if maybe we got a faulty unit and should insist that Sears repairs the unit? And was that guy right about only Sears can do maintenance for Craftsman blowers and that we will have a hard time finding a non-Sears repair service?
Thanks so much for your input and help!